AI that drafts, answers and checks, with a person in charge
Chat assistants for customers
Useful replies on your website, by text and in social messages.
Talk to us about this- 01AI drafts
- 02A person approves
- 03It goes out
- 04Logged
An assistant that answers customer questions from information you’ve approved, collects the details you need, and books or hands over to a person. It says it’s automated and passes anything sensitive to your team. It works on web chat, text and social messages.
Sound familiar?
- Inquiries come in at night and sit until morning.
- The team answers the same few questions all day.
- People message us on Instagram and Facebook and nobody’s watching.
- By the time we reply, they’ve asked someone else.
What you get
What we hand over
- 01An assistant that answers from your approved services, areas, hours and FAQs
- 02Questions that collect what you need to quote or book
- 03Booking inside the conversation where it makes sense
- 04Rules for handing over to a person, with the conversation attached
- 05Web chat, text and social message channels
- 06Every conversation logged in your CRM
Works with what you run
Names only. We aren’t partners of any of them, and we start from what you already run.
- Intercom
- Twilio
- Meta Business Suite
- WhatsApp Business
- HubSpot
- Calendly
- Claude
- OpenAI
How it stays safe
Our principles, applied here
The same rules run through everything we build. How we work
- It tells people they’re talking to an automated assistant.
- It answers only from information you’ve approved. Prices, complaints, refunds and anything it isn’t sure of go to a person.
- We test it with awkward questions before launch, including ones meant to trip it up.
And AI never does these alone
- Move money, or promise it
- Send the first message to anyone in your name
- Set a price or a quote
- Make a legal commitment
- Answer a complaint
- Delete records or make bulk changes
- Make an exception to your own rules
Before you hire us
When you don’t need this
We’d rather say it now than after you’ve paid for it.
- If you get a few messages a day and answer them quickly, a person does this better.
- If customers mostly need a price that depends on a site visit, a good inquiry form may serve them better than a chat.
Not sure which side of the line you’re on? Take the scorecard. It’s private, and nothing is sent unless you choose to send it.
Questions
Common questions
It’s limited to information you’ve approved and tested against that before launch. When it doesn’t know, it says so and hands over.
Only prices you’ve published. Anything that depends on the job goes to a person.
No. It handles routine questions and after-hours inquiries so your people can take the conversations that need them.
Related
Often paired with
Tell us what you run, and what this would need to do.
Five short steps. We’ll tell you honestly whether this is the right fit.
Start a project