Industries

Logistics and delivery

When a stop fails, every affected customer hears before they have to ask.

Walk us through a job

Fleetline, delivery (fictional company)

One failed stop is traced to every delivery it affects, and new delivery times are drafted for customers.

The companies are fictional. Every clip is a real screen recording of the same staged product, not a mockup.

How it actually runs

Delivery and logistics businesses run on a routing or dispatch tool, a driver app, a customer service inbox and spreadsheets for the exceptions. When one stop fails, the knock-on effects reach customer service by phone, one unhappy call at a time.

Built for

  • Last-mile and courier companies
  • Distributors with their own fleet
  • Moving and freight companies
  • Installers with delivery crews

Sound familiar?

  • One failed stop turns into a day of unhappy calls.
  • Customers call to ask where their delivery is.
  • Proof of delivery is a photo on a driver’s phone.
  • We can see that stops fail, but not why.

A job, start to finish

The system does the chasing. A person decides.

Every step splits the two. The copying, reminding and drafting move to the system. Prices, approvals and anything sent in your name stay with your team.

  1. 01

    Plan

    The system does

    • Builds the day’s routes from orders and time windows
    • Sends each customer their delivery window
    • Flags orders with missing addresses or access notes

    A person decides

    Your dispatcher signs off the plan.

  2. 02

    On the road

    The system does

    • Tracks progress against the plan
    • Spots a failed or late stop as it happens
    • Works out every later delivery it affects

    A person decides

    Your dispatcher decides how to recover the route.

  3. 03

    Customers

    The system does

    • Drafts new delivery times for every affected customer, in wording you’ve approved
    • Answers “where’s my delivery?” from live data
    • Logs every promise made

    A person decides

    Your dispatcher confirms the new plan before customers hear it.

  4. 04

    Proof and billing

    The system does

    • Collects proof of delivery with photos and signatures
    • Matches deliveries to invoices
    • Reports failed stops by cause

    A person decides

    Your team handles claims and credits.

What we’d build

Where we’d start

Each one links to the service behind it.

  • Exceptions handled early

    A failed stop traced to every delivery it affects, with new times drafted for your dispatcher to confirm.

    Workflow automation

  • A driver app

    Stops, access notes, photos and signatures on the driver’s phone, saved when there’s no signal.

    Field and mobile apps

  • Delivery questions answered

    “Where’s my delivery?” answered from live data, with complaints and claims passed to a person.

    Chat assistants for customers

  • Proof matched to invoices

    Proof of delivery filed against the order and matched to the invoice, ready for any dispute.

    Document and inbox processing

  • Why stops fail

    Failed and late stops reported by cause, route and customer, from the same data your dispatchers use.

    Dashboards and reporting

Software you probably run

  • Onfleet
  • Route4Me
  • Circuit
  • Samsara
  • Shopify
  • QuickBooks Online
  • Google Maps
  • Twilio

We connect to what you have. Names only; we aren’t partners of any of them.

The line we hold

What stays with you

  • Credits, refunds and claims are decided by a person.
  • Driver safety and hours-of-service rules stay with your business.

And in every industry, AI never does these alone:

  • Move money, or promise it
  • Send the first message to anyone in your name
  • Set a price or a quote
  • Make a legal commitment
  • Answer a complaint
  • Delete records or make bulk changes
  • Make an exception to your own rules

How we work

Walk us through a typical job.

Five short steps. We’ll tell you honestly where a system would help, and where it wouldn’t.

Start a project